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Essential Holiday Information

ALCOHOL

Most people like to indulge during holidays. There are times however, when alcohol is best avoided. You should not drink alcohol during sunbathing, as it causes dehydration. Never drink if driving a car, as drink-driving laws exist in most countries.

MOPEDS, MOTORBIKES AND JET SKIS ETC.

Be warned, mopeds are a major source of injury (and even death), especially when in the hands of inexperienced riders. Any insurance cover available when you hire, which is unlikely, would not be adequate in either of these events. Although mopeds, motorbikes and quad bikes look like fun, we strongly recommend you do not indulge. Pushbikes are a healthy option but be careful of motorised vehicles which ALWAYS have priority. Due to our own experiences in dealing with injured guests who have hired jet skis over recent years, we have been made increasingly aware of their possible dangers. We do not want to spoil your fun, but would like to highlight the potential hazards involved in hiring jet skis which in the past has resulted in serious injury.

NOISE

Our experience has shown that if you are used to living in a quiet area, you are likely to find a resort described as "quiet" in this brochure, subject to a higher level of noise than you might expect. Local people will often start work as early as 6.30am. Motorbikes are very common and they can be heard all night. Many locals keep animals such as sheep, goats, dogs, chickens, cockerels and camels and it is not unusual to hear barking throughout the night and crowing in the early morning. In general, holiday makers like to stay up late and make use of all the night-time facilities. Entertainment in all resorts can be open-air and can go on until 2-3am. Please remember that life goes on even in the quietest resorts. If you are concerned about noise levels, it is important to read the description of the accommodation in resorts carefully.

TOURIST DEVELOPMENT

Tourism is a rapidly expanding industry and this has resulted in many new accommodations being built, as well as new holiday villages, roads and plumbing and sewer systems. This is in response to demands by the influx of tourists and there are still new buildings and roads being constructed in most popular resorts.

BUILDING WORKS

Since holiday resorts are constantly being developed and expanded, there may be building or construction work in the vicinity of your chosen accommodation or in the resort in general. The work may start early in the day as is the local practice, and it can occur during any time throughout the season. It is impossible to foresee the extent of such activity and we regret we cannot always issue information on these ever-changing local conditions. Whenever we are made aware of such work and if, in our opinion it is likely to affect your direct enjoyment of the holiday, we will endeavour to notify you as soon as possible. We ask you to bear in mind that as tour operators, we have no control over such work and should this happen close to you, please do not let it spoil your holiday.

PASSPORTS AND VISAS (also see booking conditions)

If your passport bears a stamp of entry into Turkish occupied Cyprus after 15 November 1983, please check with the Cyprus High Commission whether you will be admitted to Cyprus. Male British passport holders of Cypriot origin need exit visas for exemption from national service. These can be obtained from the Cyprus Consulate.

USEFUL TELEPHONE NUMBERS

Cyprus Tourist Board – 020 7499 8800

Cyprus High Commission – 020 7499 8272

Spanish Consulate – 0906 550 8948

Turkey Culture and Tourism Office – 020 7629 7771

TIPPING

Tipping is standard practice and expected. Keep plenty of small change/notes for tipping purposes. The general rule is to tip little and often. You will be expected to tip porters, waiters, pool attendants, barmen, boat crew, coach drivers, taxi drivers and in general anyone who offers you any type of service or assistance.

PERSONAL SAFETY

Please take care of all your personal property and valuables at all times. Wherever possible, you should make use of any safety deposit boxes that are available in your accommodation. Always remember to lock your door and close your windows at night and when you go out during the day in the same way that you would at home. Be careful when walking around holiday resorts, since given the opportunity, pickpockets throughout the world are keen to help themselves to your handbags, cameras etc.

MEALS

Bed and Breakfast is usually continental unless otherwise stated. Half Board is usually breakfast and evening meal and can be either buffet or waiter service at the discretion of the management. Please bear in mind that guests with special dietary needs (for example, vegetarians, vegans and different cultures) may not find the same variety or options available that they are accustomed to. Although several higher standard hotels will offer an alternative menu, please do not expect too much. Tour board ceases when you vacate your accommodation at 12 noon on your departure day.

DRESS CODE

Most 3, 4 and 5-star hotels enforce a minimum dress code for dining in the restaurants in the evenings. In effect, this means no jeans, no shorts, no trainers and no swimwear for both men and women. This is only a guideline and requirements may vary between hotels, therefore it is advisable to check on arrival at your chosen hotel.

EU DIRECTIVE No.2111/2005

In accordance with EU Directive – (EC) No.2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community List’ which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at www.dft.gov.uk.

TRAVEL & HEALTH ADVICE

Due to constantly changing political and health situations across the globe we have listed the following government agency websites for up to date information purposes as they provide regular updates, warnings and advice.

Foreign Office Travel Advice: www.fco.gov.uk/travel

Department of Health Travel Advice: www.dh.gov.uk/en/Policyandguidance/Healthadvicefortravellers

EHIC

As of 1 January 2006, the E111 has been entirely replaced by the European Health Insurance Card (EHIC). Just like the E111, the EHIC entitles all UK residents to reduced cost (sometimes free) health care, if necessary, whilst travelling in most European countries. The quickest way to get an EHIC is to apply online at www.dh.gov.uk/travellers as customers will receive it within 7 days. Alternatively, customers can call the EHIC Application Line on 0845 606 20 30 or pick up an application pack from local Post Offices. It can take up to 21 days for the EHIC to arrive if applied for by post. Please remember that the EHIC is an addition to travel insurance and should not be relied upon instead of travel insurance. Some insurance policies may be deemed invalid without the EHIC and you should check with your insurance provider before travelling.

THE DATA PROTECTION ACT AND YOU

Enable Holidays Ltd is a member of the Libra Holidays Group of companies, which includes their associated companies, a complete list of which is available on request. Information that you provide us will be held on the Group's computers (and in other ways) for use by us and other Group companies for the following purposes:

Booking Information

Information about you (and your travelling party) may be passed to holiday providers and others and may include things such as religious beliefs, dietary requirements, your (or your travelling party's) physical or mental health. This information may also be transferred abroad.

Insurance

If you apply for insurance, then we may process information (including medical information) about you (or your travelling party) and pass it to the insurers. Statistical analysis/market research, Fraud Prevention, Debt Collection

Contacting You

We may contact you via e-mail, letter or phone with details of Enable Holidays, Libra Holidays Group or selected suppliers' products and services which may be of interest to you. We may also monitor and/or record your telephone conversations with the Group for security purposes and to ensure consistent customer service levels (including staff training). By entering into a contract with us you agree to the use and disclosure of information by the Group as described. You are entitled to a copy of your information held by us. If you would like to see this please contact our Customer Services Department. We may make a small charge for providing this to you.

BOOKING CONFIRMATION

Due to the processes involved in arranging a booking, it may not be possible to confirm the booking immediately. The booking is only officially confirmed upon receipt of a written booking confirmation.