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Privacy Policy – Enable Holidays Ltd

Enable Holidays Ltd takes personal data privacy very seriously. We act in accordance within the laws of the United Kingdom. Our data privacy policy and procedures have been updated to comply with the General Data Protection Regulation (GDPR) 25th May 2018.

We collect and store one or more of the following data when you make a request for information, a quotation, or supply of a brochure; or when you confirm a booking with us:

Name, email address, telephone number and full postal address and any email preferences you may have chosen to provide, and this information will be stored in secure locations.

We do not store customer credit card numbers or any other payment information other than invoices, statements and confirmation of payments.

 

OUR COMMITMENT TO YOU

We promise to safeguard your privacy and personal information, always. We will keep your personal information safe and never pass it to third parties for marketing purposes without your express consent.

 

HOW WE CAPTURE AND USE YOUR INFORMATION

Personal data is captured in circumstances of legitimate interest, e.g. when enquiries, quotations and brochures are requested via our website.

Your email address will automatically be uploaded to the mailing list when enquiring or requesting a brochure on our website -  you will receive the latest information, news, offers and brochures.

 

When submitting an enquiry or brochure request, your personal details will also be added to our secure database. If you have requested a brochure, you’ll automatically be added to our brochure list and you may receive our latest brochures and offers in the post.

 

We use a specialist third party email platform (including, but not limited to, Mailchimp) to deliver marketing emails. We do not share your information with any other third parties, unless you agree for us to do so in relation to any holiday request/ booking you have made with Enable Holidays.

 

OPTING OUT FROM ELECTRONIC MAILING LIST

You can opt out from our email marketing database at any time by clicking on the unsubscribe button which is featured at the bottom of any marketing email we send you.

 

OPTING OUT FROM POSTAL MAILING LIST

Please email us on [email protected] to remove yourself from the postal database if you no longer want to receive further brochures and other offers.

 

SUBJECT ACCESS REQUEST (SAR)

If you wish to request a copy of the personal data we have stored on our system relating to you, please email your request to [email protected]. You must email your request using the exact email address your request relates to. We will undertake your request within 30 days of submission.

 

OTHER DATA PRIVACY INFORMATION

Clicking on any external links or banner advertisements on our website will result in you being transferred to another website, where data privacy practices may be different to those of Enable Holidays Ltd. Once transferred from our website to another, we cannot be held responsible for how your data is collected and stored by third parties.

 

As we strive to provide you with the most responsible data privacy policy and be fully compliant with the new GDPR law, we reserve the right to update this privacy policy page at any time.

 

CHANGES TO OUR PRIVACY POLICY

We may change this policy from time to time, to reflect on how we are processing your data.

If we make significant changes, we will make that clear online or by some other means of contact such as email, so that you are able to review the changes before you continue to use Enable Holidays.

 

RIGHT TO BE FORGOTTEN

If you wish to have all your data deleted (name, email address, postal address, telephone number and any email preferences), please email your request to: [email protected]

You must email your request using the exact email address your request relates to.

We will respond to such requests within 30 days of receipt of your email. There may be occasions however when we may be required by law to store this data for a certain period of time beyond your request to comply with financial services regulations. We will advise you of any necessary extensions we are legally obliged to adhere to when responding to your request.

 

DATA BREACH & NOTIFICATION

In the unlikely event of any data breach, we will notify the appropriate supervisory authority within 72 hours of discovering the breach.

 

In the unlikely event of such a data breach resulting in a high risk to the rights and freedoms of individuals, we will notify those individuals wherever feasible within 72 hours of discovering the breach.

Any queries or complaints relating to our data protection policy, should be directed to [email protected] We will aim to respond to any requests within 5 working days of receipt.

 

If you’d prefer, you can write to us at:

Enable Holidays Ltd

108/109B The Big Peg

120 Vyse Street

Birmingham

B18 6NF

 

Cookies Policy

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to improve your browsing experience on our website on your desktop PC, and any mobile device you may be viewing our website on. This is statistical data about our users’ browsing actions and patterns does not identify any individual. 

Such cookies in use on our site are for Google Analytics, Hotjar and others. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. 

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. 

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. 

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

Hotjar provides us with heatmaps of how our website is being used, which allows us to create a better experience for our customers. Hotjar stores first-party cookies on the visitor's browser which will expire after 365 days. Find out more information about Hotjar and the use of cookies here.

This website also uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website

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