Frequently Asked Questions

Does Enable Holidays guarantee adapted rooms?

Yes. We will never confirm a booking unless we can guarantee that an adapted room is available.

Do the rooms have wheel-in showers or baths?

We offer a selection of properties with both wheel-in showers and accessible baths. However, as wheel-in showers are the most popular request, they are featured in more of our accommodations. View all accessible accommodation.

Are the hotels fully accessible?

Each hotel, villa, or apartment is personally audited and graded based on accessibility. Properties are chosen for their ease of access to the main areas of the accommodation and the surrounding location.

Will I have an adapted taxi or airport transfer?

Yes. In the majority of our destinations, adapted transfers are available and will be arranged to suit your needs.

Will I receive assistance at the airport?

Yes. We will pre-book airport assistance for you — from check-in to boarding — both in the UK and at your destination.

What accessibility information do you provide?

We thoroughly assess each property and provide detailed accessibility information, including:

• Bedroom and bathroom access
• Wheel-in showers, grab rails, and shower chairs
• Pool entry (ramps, hoists, or Roman-style steps)
• Property entrance and surrounding area accessibility
• Features like electric beds and hoists
• Disabled parking and door width details

Can I take my own manual or electric wheelchair or scooter?

Yes. Most airlines are happy to carry mobility equipment, provided the battery is dry, gel, or sealed. You’ll need to provide the dimensions and weight of your chair or scooter at the time of booking.

What equipment can I hire in resort?

You can find more information here. We offer a wide range of mobility equipment for hire, including:

• Manual and electric wheelchairs
• Scooters
• Shower and toilet chairs (commodes)
• Hoists, electric beds, and cotsides
• Raised toilet seats, walking frames and more

Will I have a rep in resort?

Yes. While reps may not be based at your accommodation, they will meet you at the airport and check in with you during your stay. You’ll also have access to a 24-hour emergency contact number for peace of mind.

How do I know which properties have the right facilities?

On our website and in our brochure, we use clear icon guides to show which adapted features are available at each property. You can now also use our main search tool to filter properties by specific accessibility requirements.

Are my payments protected?

Yes. All Enable Holidays are ATOL protected (ATOL number 6261) and licensed by the Civil Aviation Authority, so you can book with confidence.

Can I book excursions?

In some destinations, we can arrange accessible excursions using adapted vehicles. These are available on request and are usually paid for locally, unless included in a holiday package.

What happens if there’s a problem while I’m abroad?

We’ve planned for that too. If your wheelchair is lost or damaged during travel, we have repair and replacement services in most destinations. We also operate a 24/7 emergency out-of-hours helpline, so you’re always supported.

I have more questions

If you have any other questions, click here to contact us or call us on 0871 222 4939. Our experienced advisors are happy to help you choose the right destination and provide more information about our services.